Patient Advocate

This past week has been a bit traumatic. Without going into all the details, suffice it to say that I had to raise hell to get care for a family member at a local hospital when it should have been something that automatically happened.
I shudder to think what would have happened if I hadn't persisted in taking my cause up the chain of command until I got someone to pay attention and see that the proper care was delivered in a timely manner. Yes, I know I'm being vague but I am protecting the patient. Believe me, anyway, when I tell you the situation was dire and it was only by making a royal pain out of myself that a potential disaster was avoided.
It was something I should not have had to do. Is health care that bad? This particular hospital is a good one but the problems I saw was a doctor who overbooked procedures either from a lack of staff/facilities or greed, and staff [nursing, administration] who did not advocate for the patient, who thought that by merely acknowledging a problem, writing up a report, documenting in notes, that their job was done.
NO!
They have an obligation to take the problem up the ladder until a satisfactory solution is reached. In our particular case, a medical device needed to be inserted in a timely manner. But the patient was put off for days. The patient was admitted on Sunday afternoon and we were told on Tuesday morning that it was scheduled for Wednesday despite the patient's deteriorating condition. Instead of the procedure [which took all of an hour], medication was being given [which caused other side effects] and the emergency cart was placed outside the patient's door in case it was needed.
Unacceptable to me! And believe me when I tell you they heard about it.
We were lucky. The procedure was done on Tuesday morning and the patient is doing well.
But I have to wonder how many other patients are compromised on a daily basis by hospitals and doctors and staff across this country who do less than what is best for their patients. And families accept their behavior because they don't know any better and they mistakenly believe their family member is getting the best care available.
I think the time has come to take the system to task.
What Jon Stewart is doing to financial advisors, we need to do to healthcare.

Our health care system is ill...

Medicine is growing by leaps and bounds. It’s a great thing – and also a scary thing. Mistakes are being made and sometimes they are not even being caught.
Cases in point –
A girl friend of mine was hospitalized last week for a suspected cardiac problem. The first evening, her doctor [not her regular family physician] ordered a blood sugar level. They came to draw it while she was having dinner. A few hours later, the doctor came by and told her she was diabetic because her blood sugar was elevated. No kidding, Sherlock! She tried to get him to understand that she was not diabetic, had never been diagnosed as a diabetic, and had no symptoms of diabetes [she’s also a nurse]. He wouldn’t listen to her.
The next day, when he was discharging her, this same doctor wrote her a prescription for Glucophage, blood sugar lowering medication. My friend threw the prescription away. But what if she hadn’t? What if she had taken it and her blood sugar plummeted? She lives alone. Her Rottweiler doesn’t know how to dial 911.
Another case –
Another friend was hospitalized last week for day surgery. She is allergic to Codeine. It was listed on her chart. What did they send her home with as a pain killer? Percocet! It contains a drug similar to Codeine. Did she take it? Yes. Did she know the potential problem? No. Did she have a reaction? Yes, and had to be rushed back to the ER with a drug reaction.
The morale of this story – question everything. Don’t be afraid to be labelled a pain. It’s your life or that of your loved one. Get a second opinion. Look things up yourself. There are great resources on the Web now. Don’t take any medication that you don’t know the ingredients of. Yes, health care is becoming better but it's also getting less and less personal. You have to be an advocate for yourself and those you love.